We understand that face to face may not be the best way to mediate in all cases and so we offer a convenient, professional and effective alternative to face to face mediation, through our online mediation services.

Online mediation offers parties a practical and accessible alternative to face to face mediation in situations where the parties do not reside in the same location. Online mediation may also be an option for parties who do not wish to be in the same room together, yet are still open to the opportunity of resolving their dispute in a practical, cost-effective and timely manner.

Because life’s too short to go to court.
See our fees for online mediation HERE

Online Mediation

  • Contact us to discuss our online mediation services or book your intake session
    Contact us at Fresh Start by phone or email where, as a starting point we will have a brief discussion about your matter. Alternatively, if you don’t have any questions and would like to commence the mediation process, you can book your intake session HERE.

  • Online intake session(s)
    Your intake session will be approximately 1.5 hours over Zoom, where the mediator will ask you a series of questions to get a deeper understanding of your matter. The mediator will also go through each step in the mediation process with you. This conversation is strictly confidential between yourself and the mediator.

  • The mediator will then contact the other party involved to arrange for their intake session. Again, this will be approximately 1.5 hours long over Zoom where the mediator will ask the other party the same questions asked of you – and will also prepare them for mediation. This conversation is also strictly private and confidential between the mediator and other party involved in the dispute.

  • Book your online mediation
    A date and time for the mediation will then be agreed to between the parties. The mediator will invite parties to the online mediation at the time and date agreed, where the mediation will occur over Zoom and will begin with a joint session.

  • Book your online mediation
    The online mediation will begin with a short introduction by the mediator, followed by the mediation process set out below.

  • Managing the online mediation
    The mediator will run the online mediation. At relevant stages throughout the mediation, the mediator will direct and organise parties to a private online room so that separate and confidential sessions can be held between the mediator and each party separately. Once all parties are ready to resume the joint session, the mediator will organise for the parties to assemble back in the same online room. It is important to reiterate that mediation is a confidential process and the recording of the online mediation by either party or the mediator is strictly forbidden.

Prefer face-to-face mediation? Learn more HERE

The Mediation Process

Mediation follows a clearly defined structure and generally take a half or full day, following the process below.

Book your intake
meeting HERE

Getting started with an intake session

The mediation process begins with an intake session, prior to the day of mediation.

This can be via a phone call or in-person meeting. The pre-mediation intake session is a separate and confidential meeting between the mediator and each party. The purpose of this first step is for the mediator to understand the circumstances of your dispute situation – what brought you to mediation, what you hope to achieve and anything we may need to know about you that could impact the mediation – for example, whether you feel comfortable being in the same room as the other party, or whether you prefer online
mediation. The more we know about your situation, the better placed we are to assist. The intake session also gives us a chance to go through each phase of the mediation process with you – ensuring you understand exactly what to expect on the day. Each party must go through the intake session individually before we can proceed to the mediation. The intake session also gives the mediator the chance to assess whether your dispute is appropriate for mediation. Instances where mediation may not be an alternative to the courts would be in the case where there is a serious safety concern via an emotional, physical or psychological threat to one of the parties, or if one party flatly refuses to participate. As a starting point, we encourage you to give us a call and have an obligation-free chat about mediation and how it may be suited to the nature of your dispute. If you are confident mediation is appropriate to the resolution of your dispute, then feel free to book your intake session, using the calendar tool below.

Start the mediation process by booking your intake meeting HERE

Give Fresh Start a call for an obligation-free discussion

At Fresh Start Mediation we understand you will probably have some questions. Fill in your details HERE and one of our team will give you a call, otherwise you are welcome to call us.

Fresh Start Mediation operates Australia wide, offering face to face and online mediation options.